Privacy Policy
Last updated: 17th April 2026
Emergise Therapy respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store and protect your information when you contact us, book appointments, receive treatments, visit our Facebook page, or use our services.
1. Who We Are
Emergise Therapy
Longridge, Lancashire
Facebook: https://www.facebook.com/emergisetherapy/?locale=en_GB ()
For any privacy queries or requests regarding your data, please contact us via Facebook Messenger, telephone, email or any contact details provided on our page.
2. What Information We Collect
We may collect and process the following personal information:
- Name
- Phone number
- Email address
- Postal address (if provided)
- Appointment and booking details
- Health and wellbeing information relevant to your treatment
- Payment information (where applicable)
- Messages and enquiries sent via Facebook, email or phone
- Preferences for appointments or communications
3. How We Collect Your Data
We collect your information when you:
- Contact us through Facebook Messenger, phone or email
- Book an appointment
- Complete consultation or health forms
- Attend a treatment session
- Subscribe to updates or promotions
- Interact with our Facebook page
Please note that Facebook/Meta may also collect data separately under their own privacy policies.
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries
- Manage bookings and appointments
- Provide safe and appropriate treatments
- Maintain treatment records
- Process payments
- Send appointment reminders
- Share offers, updates or news (only where appropriate)
- Comply with legal and professional obligations
- Improve our services
5. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent – where you have given clear permission
- Contract – to provide booked services
- Legal obligation – where required by law
- Legitimate interests – to run and improve the business responsibly
- Special category data – for health information necessary for treatment and care, with appropriate safeguards
6. Health Information
Some therapies require us to collect health or medical information to ensure treatments are safe and suitable. This information is treated as confidential and stored securely.
7. Sharing Your Data
We do not sell your personal data.
We may share data only when necessary with:
- Payment providers
- Booking software providers
- Accountants or professional advisers
- Insurers
- Regulators or legal authorities where required by law
Any third parties must handle your data securely and lawfully.
8. How We Store Your Data
We take appropriate security measures to protect your information, including secure devices, password protection and limited access.
We keep your data only for as long as necessary for business, legal, insurance or professional record-keeping purposes.
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request transfer of your data where applicable
- Complain to the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
10. Facebook & Social Media
If you interact with our Facebook page, Facebook may collect usage data and cookies independently. Please review Meta’s own privacy policies for further information.
11. Changes to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on request or via our Facebook page.
12. Contact Us
If you have any questions about this Privacy Notice or how your data is handled, please contact Emergise Therapy using the contact details on our Facebook page.
Copyright © 2026 Emergise Therapies - All Rights Reserved.